Careers

The position of Vice President, Retail Banking is primarily responsible for the service experience of SafeAmerica members and sales performance in our branch and E-Solutions (Call Center) channels.

The successful candidate will lead their teams to achieve organizational goals for sales, service, and operational performance in our retail channels through establishing sales and service activities and standards; monitoring, measuring, reporting and analyzing sales and service results; identifying and supporting employee training and development programs, and; coaching to achieve maximum performance. Success will be achieved through employee motivation, development and direction to meet targeted goals.

As a member of the executive team, this position will contribute on strategic planning initiatives and determining the corporate direction, with an orientation on the impact to the member experience. Maintaining a keen focus on industry strategies and market economics is important in ensuring our member value proposition is both relevant and progressive.

In this role, the Vice President will develop and implement processes, procedures and workflow methods for the E-Solution and Retail Branches and the incumbent must possess the ability to build effective business relationships, anticipate internal needs and resolve issues.

The successful candidate is well-equipped to effectively lead teams through the change management process so that the member service experience is continuously improved. The candidate possesses the proven ability to communicate efficiently and collaboratively with peers and team members, so that member service issues and opportunities are effectively handled.

Over 10 years of leadership experience in financial institutions’ Retail Branches and/or Call Center is required. The proven ability to engage and lift teams to improved sales and service performance is essential. Experience with transformational organizational change processes and management is useful.

A graduate or bachelor’s degree in business is preferred.