Welcome to the Frequently Asked Questions section. Click a topic below to read about some of our frequently asked questions about the new online and mobile banking.
My user name and password are not working with the new system. What should I do?
Before logging into the new system on or after February 5, 2018, you need to re-enroll (even if you're already signed up). Just click the "Enroll" link on the Sign In page and complete the 5-step enrollment process. You'll need your member number, SSN, date of birth, desired user name and password. You can use your existing user name and password (if it meets security requirements).
Where can I locate my member number for the re-enrollment process?
You can find your member number on your monthly statement. Please check our new online banking information page for more information.
What browsers are supported for the new online banking?
Safari, Firefox, Chrome and IE versions 11+, Microsoft Edge. Make sure you have the latest version of your browser.
Am I required to register for the first time on a desktop/laptop or can I register via a mobile device?
You can enroll for the first time through either online or mobile banking. Just click the Enroll link.
I’m locked out of my account. How do I get back in?
Please contact SafeAmerica Credit Union at (800) 972-0999.
I forgot my password. How do I recover it?
Click the “Forgot Password” link at the login page for either online or mobile banking. You can set a new password there.
I forgot my user name. How do I find it?
Please contact SafeAmerica to reset your user name.
How do I update my password?
You can update your password, once you’re logged into online banking, under More/Profile.
Are there any challenge questions?
Yes. You will be required to set up new challenge questions once you enroll.
What causes me to get locked out?
If you have tried multiple times with an invalid password, you will be locked out. Please contact SafeAmerica Credit Union to unlock your account.
How do I review my account balances?
Once you login, whether on desktop or mobile version, you can see a summary of your accounts on the home page. Click on each account to see more details.
Can I download/export my transaction history for Quicken?
Coming Soon. If you can use the OFX file, please click on the account you'd like to download history for. On the Transaction History tab, click the Download link. You can choose the type of file you'd like to download (CSV or OFX) as well as a date range.
How do I update my personal information?
At this time, all personal information, such as name, address, and email need to be updated with SafeAmerica Credit Union. Look for this enhancement coming soon.
I’m having trouble registering for online banking. What should I do?
Please contact SafeAmerica Credit Union a (800) 972-0999.
Where is the Sign Out button located?
The sign out button is located in the upper right corner within online banking. If your screen is not fully expanded and the sign out button is not showing, it can be located in the More tab.
How do I download the app?
Go to the Apple store or Google Play store to download our mobile app. Follow the instructions.
I already have the mobile app on my device. Do I need to download the new version?
No. You just need to update to the latest version.
How do I enable my phone with Touch ID?
You must first enable Touch ID capability on your phone. Then, you can enable Touch ID within the mobile banking app under the More/App Settings tab.
Can I enable my phone with facial recognition to login to the app?
Yes. If you have this feature on your device, you can use this to login. Go to More/App Settings to set up this feature.
Are there any fees for mobile banking?
No. It’s free.
If I used my computer to register, will I have to register again on my phone and/or tablet?
No need.
I have a new mobile phone. How do I switch over to my new phone?
Go to the Apple store or Google Play store to download our mobile app.
How do I log into the app via my phone?
Once you’ve downloaded the app onto your phone, input your valid user name and password.
How do I update my password via my mobile device?
You will need to login to online banking via desktop/laptop to update your password. Go to the Profile page and click Change Password.
I forgot my password. How can I retrieve it?
Just click the Forgot Password link.
What devices are supported for the mobile app?
We support a majority of Android phones, including Samsung and HTC as well as iPhone. We do not support Windows phone at this time.
Where can I find Mobile Deposit on the mobile app?
To deposit a check with Mobile Deposit, login to the app, tap the red circle with the + sign at the bottom. Then click Deposit Check. You'll need to allow access to your camera. Then follow the on-screen instructions.
How do I make a Mobile Deposit?
- Login to the SafeAmerica Credit Union mobile app
- Select the red cirle icon at the bottom, then choose Deposit Check
- Agree to the terms
- Select the account you want to deposit to
- Take a photo of the front of your paper check
- Take a photo of the back of your endorsed paper check (see below for endorsement instructions)
- Verify or enter the amount
- Submit
That's all! You'll receive an email notification that your deposit has been accepted.
How do I endorse my paper check when making a Mobile Deposit?
- Sign the back of the paper check
- Write "For mobile deposit only" followed by your account number
- You can destroy your check once you verify the funds have been deposited to your account
How do I sign up for Bill Pay?
Once logged in, click the Pay Bills tab at the top.
Do I need to re-enroll in Bill Pay with the new system?
No. Your existing bill pay profile will exist in the new system.
Will my payees transfer over to the new system?
Yes. Your existing payees have been transferred to the new system so you do not need to re-enter them. We recommend that you verify your payees made it over safely.
Do I need to re-enroll for eBills?
Yes. If you previously signed up to receive eBills, you will need to re-elect this option. Your eBills were switched to paper, so you will receive a paper bill in the mail until you re-elect to receive eBills again.
How do I see my bill payment history in the mobile app?
To view your payment history from within the mobile app, click on the bill from the bill pay calendar on the dashboard to view more detail.
Is there a fee for Bill Pay?
No.
Am I automatically enrolled in eStatements when I enroll in online banking?
Yes. You are automatically enrolled in eStatements
Will I still be enrolled in eStatements with the new online banking system?
Yes. You will continue to receive eStatements as normal.
How do I update my eStatement preference?
You can enroll/unenroll at any time. Once logged in go to More/Profile. Then click the eStatement Preferences tab to agree or unenroll.
How do I transfer funds between my SafeAmerica accounts?
To transfer funds between your SafeAmerica accounts, just click on the Transfer tab at the top of online banking. To transfer funds within the mobile app, click the red circle with the + sign in the center, then choose Transfer Money.
How do I transfer funds to/from other SafeAmerica members?
To transfer funds to another SafeAmerica member, just click on the Transfer tab at the top of online banking. To transfer funds within the mobile app, click the red circle with the + sign in the center, then choose Transfer Money. You will need their member number and last name to verify the account.
How do I transfer funds to/from other financial institutions?
To transfer funds to/from another financial institution, go to Pay Bills/External Accounts. Then click Add External Account. To transfer funds within the mobile app, click the Payments tab at the bottom of the screen then choose the Bill Pay Dashboard drop-down menu to select Add External Account. Once your external account is set up, you will be required to verify the account you have access to. Follow the on-screen instructions to verify the two small deposits made to your account. Once verified, you can go to the Transfer Money section to begin. *You only need to verify your account once.
How do I send cash to a person like I used to with P2P?
To send cash to someone via their email address or mobile phone number, go to Pay Bills/Send Cash. To send cash within the mobile app, click the Payments tab at the bottom of the screen then choose the Bill Pay Dashboard drop-down menu to select Transfer/Send Money. Enter the recipients name, amount, the "from" account, and then choose email or SMS. You'll then be prompted to enter the email address or mobile phone number.
